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By leveraging insights based on analysing & predicting consumer behaviour

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The Customer Experience (CX) Evaluation

The customer journeys are evolving ! The customer expectation & experience is changing. We need extend relevant experience to customers all the time to be remembered. Hence, CX a metric for the customer journey.


A Metric of Your Growth
  • Net Promoter Score®, or NPS®, measures customer experience and predicts business growth.
  • This proven metric based on years of research, transformed the business world. Today, it provides the core measurement for leading customer experience management programs.
Industry-Transforming, Research-Driven
  • Net Promoter Score®, or NPS®, measures customer experience and predicts business growth.
Business Benefits That Drive Growth
  • NPS predicts growth because of the economics behind Net Promoter. Promoters and Detractors behave differently, with different impacts on your business.

Focus on …

  • Identifies the customers supporting your business growth.
  • Derives the spontaneous reason impacting the relationship & prioritization matric.
  • Feeds in enhancing your product & services experience & stay relevant.
CONTACT OUR EXPERT
GPC Approach : Gauges the experience by collecting real-time NPS
GPC Approach : Gauges the experience by collecting real-time NPS

The Employee Experience (EX) Evaluation


How your workforce is currently engaged? Are they aligned, with the corporate views & philosophy of business. How many are loyal with you and support in building the organisation.


  • Inspired, empowered employees go the extra mile to delight customers and keep them coming back. Truly satisfied and inspired helps in building strong foundation. Net Promoter® for People unleashes the energy, enthusiasm and creativity of your workforce to fuel productivity and innovation.
  • Straightforward and easily understood by everyone from the corner office to the front line, It provides a touchstone for engaging your workforce in your customer experience program.
  • The deeper the engagement from your workforce, the more problems you can solve together.

Focus on …

  • Employees who truly care
  • Customer centric culture
  • Build ownership through teamwork
  • Turn feedback into action
  • Address companywide concerns
CONTACT OUR EXPERT
GPC Approach : We offer a link based real-time NPS.
GPC Approach : We offer a link based real-time NPS.